What is Dynamics 365 Customer Service?

Empower your customer service team and delight your customers with Microsoft’s end-to-end service and support management software, Dynamics 365 Customer Service.

πŸ“ŒSupport ticket tracking

Track and manage customer support tickets generated via email, phone or web.

πŸ“Œ Support process flow

Move tickets across configurable process flows to track their progress and gain valuable insight

πŸ“Œ Knowledge base

Use an internal knowledge base to provide templated and automated email responses to customer inquiries.

πŸ“Œ Customizable

This enterprise-grade software can be customized to meet your specific customer service team needs.

πŸ“Œ Self service portal

Utilize Microsoft’s customer service portal to allow customers to submit and manage support tickets.

πŸ“Œ Dashboards and reports

Create interactive dashboards that provide day to day insight on support trends, activities, and social media interaction.


To know more about Dynamics 365 Customer Service capabilities, please connect with our team or you may also check it here:


Dynamics 365 Customer Service Implementation Packages

We have designed our packages based on our experience working with organizations of all sizes who are looking for a defined scope and cost.

Dynamics 365 Customer Service: 2-Hour Assessment

An evaluation of your business needs to determine how Dynamics 365 Customer Service can help you manage your sales and marketing activities and increase sales and streamline your operations.

Cost: Free

Dynamics 365 Customer Service: Preferred Package: 12 Weeks Implementation + 2 Week Support

Perfect for organizations who want to make use of not just the core features of Dynamics 365 Customer Service but also want additional analytical reports in Power BI, automation of business processes using power automate, etc.

Cost: On Request

Let’s get started! Connect with us to know more.