Tag: Case Management

How to control the list of ‘Resolution Type’ options in the ‘Case Resolution’ window? OOB Way

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Its a common scenario in the Service Case Management where we will have many Case Resolution statuses which include the 'Auto Closure' status reasons. And, its a usual requirement not to show such 'Auto Close' case statuses to user when user tries to close a case manually. Case Resolution page picks the resolution options from…

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Mandatory ‘Case Closure Code’ on the Case Resolution page – OOB way

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Effective Case Resolution plays a key role in better customer service. Nowadays, service companies want to ensure that when a customer creates a case, it gets resolved only when customer gets what he has requested or the problem is actually rectified. An easy way to ensure this, is by sharing a closure code with the…

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