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Keyboard Shortcuts in Dynamics 365
Dynamics 365 users often ask for the shortcut keys which they can use for navigating around the Dynamics 365 forms. There is already a list available in the user guide from Microsoft. if you are not aware of this, this would be helpful and you can provide this information next time you train your users!…
Omni channel Hub – key features available vs missing
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps that use the Unified Interface. It is available only when you purchase a subscription of Chat for Dynamics 365. A quick look at the Omni channel hub features - as on Sep 2019: Live chat feature is really stable and easy…
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