| FEATURES | Interactive.com | Salesforce.com | Siebel CRM OnDemand | SugarCRM.com |
| PACKAGE INFORMATION | ||||
| Package | All in One | Team Edition | Siebel CRM OnDemand | Sugar Enterprise |
| Minimum Users | 1 | 1 | 1 | 5 |
| SALES FORCE AUTOMATION | ||||
| Import Contacts from Text & CSV File |  |
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| Import Contacts from Outlook File Import | |
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| Group Contacts | |
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| Multiple Address for Contacts | |
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| Categorize Subscribed / Unsubscribe Contacts | |
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| Categorize Valid and Invalid E-Mail Address of the Contacts | |
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| Send E-Mail to Contacts | |
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| Log a Call | |
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| Manage Contact?s Company Info | |
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| Add Tasks for Contacts | |
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| Prioritize Tasks | |
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| Change Tasks Status | |
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| Schedule a Task | |
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| Assign Task to a Sales Person | |
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| Add Opportunity to a Contact | |
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| Track Opportunities | |
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| Check Forecast for your Opportunities | |
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| Attach all the related documents to an Opportunity | |
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| Categorize Opportunities by 7 different stages | |
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| Track Expected Close Date and Expected Revenue to Opportunities | |
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| CUSTOMER MANAGEMENT AUTOMATION | Interactive.com | Salesforce.com | Siebel CRM OnDemand | SugarCRM.com |
| Manage all Customer Inquiries | |
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| Create a Customize Contact-Us form | |
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| Link your Web-Site with Interactive.com | |
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| Categorize Customer Inquiries | |
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| Add Answers for your Inquiries | |
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| Assign each Inquiry to a User | |
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| Manage Response Library | |
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| Filter Spam, Duplicate and Invalid E-Mails | |
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| Get Statistics of Aging of Inquiries | |
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| Auto-Management of Bounced E-Mails | |
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| E-Mail Archive | |
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| Service Level and Performance Report on Customer Service | |
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| Forward an Inquiry as E-Mail | |
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| Update the Contact Info from Inquiry | |
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| Convert an Inquiry into an Opportunity | |
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| MARKETING AUTOMATION | Interactive.com | Salesforce.com | Siebel CRM OnDemand | SugarCRM.com |
| Send Mailings to Contacts | |
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| Create Content for Mailings from Existing Templates | |
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| Basic & Advance Templates | |
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| Upload your Content for Mailings | |
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| Create Text and Html Contents | |
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| Add Placeholders in Content | |
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| Link the Contact Us Form in a Content | |
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| Manage From Address | |
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| Preview Content and Test Mailings | |
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| Track Contacts actions on Mailings (Open Track & Click through) | |
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| Add Forward to Friend & Unsubscribe links in Mailings | |
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| Executive Summary Report for Mailings | |
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| Courtesy: interactive.com | ||||
Siebel vs Salesforce vs SugarCRM
Written by Dynatecon Solutions
Posted on Leave a comment
Dynatecon Solutions 