FEATURES Interactive.com Salesforce.com Siebel CRM   OnDemand SugarCRM.com

Package All in One Team Edition Siebel CRM   OnDemand Sugar Enterprise
Minimum Users 1 1 1 5
Import Contacts from Text & CSV File
Import Contacts from Outlook File Import
Group Contacts
Multiple Address for Contacts
Categorize Subscribed / Unsubscribe Contacts
Categorize Valid and Invalid E-Mail Address of the Contacts
Send E-Mail to Contacts
Log a Call
Manage Contact?s Company Info
Add Tasks for Contacts
Prioritize Tasks
Change Tasks Status
Schedule a Task
Assign Task to a Sales Person
Add Opportunity to a Contact
Track Opportunities
Check Forecast for your Opportunities
Attach all the related documents to an Opportunity
Categorize Opportunities by 7 different stages
Track Expected Close Date and Expected Revenue to Opportunities
CUSTOMER MANAGEMENT AUTOMATION Interactive.com Salesforce.com Siebel CRM   OnDemand SugarCRM.com
Manage all Customer Inquiries
Create a Customize Contact-Us form
Link your Web-Site with Interactive.com
Categorize Customer Inquiries
Add Answers for your Inquiries
Assign each Inquiry to a User
Manage Response Library
Filter Spam, Duplicate and Invalid E-Mails
Get Statistics of Aging of Inquiries
Auto-Management of Bounced E-Mails
E-Mail Archive
Service Level and Performance Report on Customer Service
Forward an Inquiry as E-Mail
Update the Contact Info from Inquiry
Convert an Inquiry into an Opportunity
MARKETING AUTOMATION Interactive.com Salesforce.com Siebel CRM   OnDemand SugarCRM.com
Send Mailings to Contacts
Create Content for Mailings from Existing Templates
Basic & Advance Templates
Upload your Content for Mailings
Create Text and Html Contents
Add Placeholders in Content
Link the Contact Us Form in a Content
Manage From Address
Preview Content and Test Mailings
Track Contacts actions on Mailings (Open Track & Click through)
Add Forward to Friend & Unsubscribe links in Mailings
Executive Summary Report for Mailings
Courtesy: interactive.com

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