We got a strange error [strange JavaScript popup alert] while scheduling service. Searching for the similar error in google did not help either. It took almost 2 days to narrow down the issue and find the root cause. If you come across the same issue, this post might help you.

Issue:

An error while scheduling the service activity [Alert popup – not a usual error popup in CRM 2016]

“An Error Has occurred. Please return to homepage and try again.”

issue1

Root Cause for the error:

 

On the Service Activity form, there is a field ‘All Day Event’ which was removed from the form. This has caused the issue.

issue-2

Resolution:

Adding the field “All Day Event’ back to the form resolved the issue! Strange!!

About the Author Dynatecon Solutions

DYNATECON is a group of dynamic professionals who are passionate about building affordable IT solutions using Dynamics 365 and Power platform. We focus on enabling digital transformation in Small scale as well as Medium scale industries. Whether you have 1 user or 100 users and planning to implement a new CRM system, please contact us at info@dynatecon.com. We can guide you for sure!

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