THE PROJECT:
Dynamics 365 Customer Insights for a leading Retail chain in Australia
BUSINESS OBJECTIVE:
A retail chain in Australia wanted to implement Dynamics 365 Customer insights to bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.
Dynatecon was approcahed by an IT Solutions provider in Australia to assist them in the implementation of Dynamics 365 Customer Insights. Objective was to get a complete, 360-degree view of the customer with digital and cross-channel analytics.
THE SOLUTION:
Key challlenge was the timeline for the implementation as the client wanted to implement the complete solution in 4 months period. Our Dynamics 365 CI & Dynamics 365 Marketing experts have come up with the best solution based on our domain and technology expertise. An MVP solution was deployed in 1 month’s time and complete solution was implemented and deployed within the timeline. Solution involved Dynamics 365 Customer Insights and Dynamics 365 Marketing.
KEY BUSINESS IMPACT:
- Real time – Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers
- Cross channel – Get a complete, 360-degree view of the customer with digital and cross-channel analytics
- Actionable – Optimise the customer journey with out-of-the-box and custom interactive reports
If you are interested to know more about our cost effective approach in implementing Dynamics 365 Solutions, please feel free to contact us at Phone: +91 90485 70254 or Email: info@dynatecon.com
Dynatecon Solutions 