Update: Gamification admin experience now available in Unified Interface as part of 2020 Release Wave 2
Whenever companies implements a brand new CRM system, one of the key concerns is the User Adoption. And without users capturing the data within the new system in terms of capturing the leads, phone calls made, notes, opportunities in the system, most of it’s capabilities wouldn’t work well.
Now, how to make users keen to capture such details in the system? One answer to this concern is the Gamification add on.
Microsoft Dynamics 365 – Gamification is a solution for Microsoft Dynamics 365 that enables employees to participate in individual and team-based competitions that motivate them to achieve certain pre-defined KPI’s by offering prizes, awards, privileges, and recognition.
The Gamification solution relies on fun, engaging activities that drive collaboration and competition to increase performance and participation. Employees compete in games with sports themes, draft teams, or root for their favorite teams. The solution uniquely encourages broader participation by getting more employees in the game.
Organizations see increased performance, productivity, and adoption of business applications. Performance KPI’s are based on any activity tracked by Dynamics 365, such as leads created, deals closed, specific products sold, cases resolved, call handle times, etc.
For any support in implementing Gamification, you may contact firstname.lastname@example.org
Hope this helps!