Imagine a customer telling an AI, “I need a 7‑seater SUV under 30K,” and the agent instantly picks the perfect car from your dealership’s catalog. That is exactly what this Copilot Studio agent does, powered by a PDF in SharePoint, Dataverse, and Model Context Protocol (MCP). Step 1: Feed the agent your car catalog All…
Power Virtual Agents empowers anybody to easily create powerful chatbots for a variety of purposes. The major attraction of Power Virtual Agent from a development perspective is its code-free graphical interface. With Power Virtual Agents, customer support chatbots, sales chatbots, and much more can be created. Chatbots can also be created for customers and also…
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Fig. 1 When a customer initiates a chat with any of the mode, the chat directly lands in Omnichannel dashboard.…
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