Skip to content
Dynatecon Solutions

Dynatecon Solutions

Let's talk about quick and affordable digital transformation

  • HOME
  • ABOUT US
    • WHAT WE DO
    • OUR WORK
    • OUR CLIENTS
  • PRODUCTS
    • Microsoft 365
    • Dynamics 365 Business Central
    • Dynamics 365 Sales
    • Dynamics 365 Customer Service
    • Dynamics 365 Human Resources
    • Power BI
    • Power Automate
    • Power Apps
  • SERVICES
    • Digital Transformation
    • DynaTectice™
    • Modernize Workplace
  • PARTNERS
  • CONTACT US
  • BLOG
  • CAREERS

Tag: Dynamics 365 omnichannel

Transfer the chat to live agent only if the agent is available

Posted on 20 Jan 2022by Amal Joy

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Fig. 1 When a customer initiates a chat with any of the mode, the chat directly lands in Omnichannel dashboard.…

Continue reading Transfer the chat to live agent only if the agent is available

Posted in Dynamics 365, Omni-channel Engagement Hub, Power Automate
Tagged chatbot, Dynamics 365 omnichannel, Power Automate

OUR CREDENTIALS!

Recent Posts

  • How to upload an image/file from canvas app to a SharePoint document library and display it in the Document section of model driven app (via Server side Synchronization)
  • How to show internal error message details in the Power Apps Portal
  • Format Date Using Date Filter for Tables in Power Apps Portal
  • Exception handling in Power Automate
  • Power Pages vs PowerApps Portals

Subscribe our FB page for notifications

Subscribe our FB page for notifications

Enter your email address to follow Dynatecon blog and receive notifications of new posts by email.

Top Posts & Pages

  • Dynamics 365-Get and Set Lookup Field values using Java Script
  • Call HTTP Request from Canvas Power App using Power Automate Flow and get back Multiple Rows as Response
  • Set Default Value vs Set Field Value in Business Rule – Dynamics 365 CE
  • Delete confirmation Dialog in PowerApps Canvas App
  • Call Custom Page with parameters from Model Driven App - Using New Command Editor

CRM 2011 JScript CRM Providers Dynamics 365 Interview Questions Microsoft CRM 2011 Microsoft CRM 2013 Microsoft CRM 2015 Microsoft Dynamics MS CRM 2011 Training Power Platform

DYNATECON Tweets

My Tweets

Tags

Case Study CRM 2011 JavaScript CRM 2011 Training Dynamics 365 Dynamics 365 Sales Dynamics CRM Interview Questions Dynatecon Case Study Microsoft CRM Microsoft CRM 2016 Microsoft CRM Interview Questions Oracle CRM Oracle CRM Interview Questions Power Automate Siebel CRM Siebel CRM Interview Questions
2023 Dynatecon Solutions
  • HOME
  • ABOUT US
  • PRODUCTS
  • SERVICES
  • PARTNERS
  • CONTACT US
  • BLOG
  • CAREERS
Website Powered by WordPress.com.
  • FB
  • Linkedin
  • Twitter
  • Contact Us
  • Follow Following
    • Dynatecon Solutions
    • Already have a WordPress.com account? Log in now.
    • Dynatecon Solutions
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...