In the modern era, any contact center implementation should enable multiple support channels for their customers or prospects. This will ensure that proper support is given to their customers as well as it can increase the number of enquiries from potential customers to drive sales growth. Customer Service Channels expected in a Modern Contact Center…
'Dynamics 365 Healthcare Accelerator' is deprecated and 'Microsoft Cloud for Healthcare' is its replacement solution. Here is the snippet from Microsoft site: Link to read more: Deprecation of Dynamics 365 healthcare accelerator | Microsoft Docs If you are looking for assistance in implementing Microsoft Cloud for Healthcare, please reach out to us through Email: info@dynatecon.com…
In the previous post How to enable Portals in Dynamics 365 we have seen how to setup a portal and have setup the sample customer self service portal. Let’s have a look at the default features of Customer Self Service Portal. Feature #1 - Customer Registration and Customer authentication Customers can register in the portal…
Portals are cloud based applications which can be linked to Dynamics 365 for enabling Self service web sites for customers, pages for Partners, pages for internal users etc. Let’s get started with setting up sample Portal. Portals are by default disabled in a new organization [ online] and can be enabled by the Administrator.…
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