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We are a group of Dynamics 365 / Digital Transformation Consultants. We consult and support businesses in their digital tranformation journey through Dynamics 365. To get the latest posts, follow our FB page: https://www.facebook.com/dynamicscrmguru

Omni channel Hub – key features available vs missing

7 Sep 20197 Sep 2019 by DYNATECON

Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps that use the Unified Interface. It is available only when you purchase a subscription of Chat for Dynamics 365. A quick look at the Omni channel hub features - as on Sep 2019: Live chat feature is really stable and easy…

Continue reading Omni channel Hub – key features available vs missing

Posted in Dynamics 365, Omni-channel Engagement Hub, Uncategorized
Tagged Dynamics 365, Live Chat, Omni-channel Engagement Hub

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