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Ownership: Private 222 Founded: 1999 Headquarters: McLean, Virginia Customers: 3,000,000 End Users Software Type : Hosted Parature Pricing: N/A<!–   –> |
Parature Key Strengths
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Parature CRM Products:
- Customer Support
- Helpdesk
- Customer Service
About Parature
Parature’s complete, on demand Customer Support software solution and Help Desk software solution allow you to deliver exceptional customer service 24 hours a day, 7 days a week to users all over the world. Backed by the company’s fully hosted, award-winning solutions, Parature offers both customer service software and help desk software at an affordable rate suitable for both small and large corporations. Features include:
* Peer to peer
* Self-service
* Real time
* Resolution management
* Analytics
This complete Help Desk solution enables you to:
» Customize the Help Desk portal to meet the specific support needs of your employee base
» Prioritize and manage work orders centrally through your help desk trouble ticket system
» Track assets and manage purchasing and receiving
» Improve Help Desk processes through on-demand surveys and reports
» Secure access from any Web browser, anytime and anywhere
Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University.
Dynatecon Solutions 