One of our Dynamics 365 customers faced an issue where the “Buttons to create the products were missing in UCI App and also when opens the existing records, it shows as ‘Read Only’ in (Sales Hub) but works in Legacy app”. In our cases, we had this issue with ‘Products’ entity but this can happen for other entities as well.

“Create” buttons are missing

Forms shows as Read Only even when accessed with ‘System Administrator’ role

Further analyzing this issue, it was found that the entity has the below option checked.

Read-only in Unified Client – Checked

As a fix, ‘Read-only in United Client’ should be unchecked and entity to be plublished. Once done, Create buttons would appear:

Also, this has been documented in detail here:

Hope this helps!

About the Author Dynatecon Solutions

DYNATECON is a group of dynamic professionals who are passionate about building affordable IT solutions using Dynamics 365 and Power platform. We focus on enabling digital transformation in Small scale as well as Medium scale industries. Whether you have 1 user or 100 users and planning to implement a new CRM system, please contact us at We can guide you for sure!