How to Compare CRM Systems

CRM (Customer Relationship Management) is a business strategy that should assist businesses with effectively managing their customers. CRM is a broad concept that is primarily focused on customer service. The primary goal is to help you and your employees achieve excellent customer service. The broad concept of customer management is represented by its best practices,…

Which Enterprise CRM Tool Is Right for You?

When it comes to customer relationship management (CRM) software and services, there are a lot of choices out there. But which one is right for you? We'll look at a handful of enterprise CRM vendors — Oracle, Salesforce.com, SAP, Microsoft, RightNow, Pegasystems and Sword Ciboodle — to give you a sense of what to look…

Evaluating CRM SaaS Providers

Software as a Service (SaaS) offers customers a choice of how to purchase and consume business applications.  As pricing can be different from traditional software purchases, it is important to understand any nuances that may result in higher costs than anticipated.  Ask these questions to make sure you are getting what you expected: How much…