Ownership: Private Founded: 1993 Headquarters: Costa Mesa, California Customers: 1,200 Software Type: On-premise Software ADAPTcrm Pricing: Starting at $1,000 to $1,500 per user license ADAPTcrm Review / Key Strengths Offers pre-built, real-time integration for many popular small to mid-range accounting/ERP systems, including those from ACCPAC, Best (MAS 90, MAS 200, Platinum for Windows, BatchMaster), Microsoft…
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ACT! – CRM Provider
Ownership:Public Headquarters: Scottsdale, AZ Software Type: On-premise Software ACT Pricing: $199/user ACT! Review / Key Strengths The most popular contact management software for small business Great for small business who needs a simple to use contact and customer management software ACT is attractively priced and affordable for small business Integrates with the tools you use…
Achiever Software – CRM Provider
Ownership: Private Founded: 1992 Headquarters: Birmingham, UK Software Type: On-premise Pricing: Varies Achiever Software CRM Review / Key Strengths Achiever Software exclusively designs, develops and implements highly customizable Corporate Information Management and CRM solutions. The company’s award winning, process driven technology is used by hundreds of organizations across many different sectors, each with their own…
ACCPAC – CRM Provider
Ownership: Acquired by Best Software Headquarters: Pleasanton, California Software Type: Hosted and On-premise Software ACCPAC Pricing: Per user costs start at $995 ACCPAC CRM Review / Key Strengths Accpac's end-to-end product line includes applications for accounting, CRM, human resources, warehouse management, manufacturing and point-of-sale. ACCPAC CRM is already integrated with the other ACCPAC software solutions.…
Access Commerce – CRM Provider
Ownership: Public (Euronext: 7424) Founded: 1987 Headquarters: Toulouse, France and Chicago, IL Software Type: SaaS or On-premise Pricing: N/A Access Commerce CRM Review / Key Strengths Enables companies to deploy Guided Selling tools across all sales channels, and particularly on the Internet: Enables the deployment of guided selling, configurator and pricing tools to support multichannel…
Oracle CRM Interview Questions Part#1
1. How can I run the RMA interface in Order management? You cannot run the RMA Interface manually. It is an API, therefore, done in the workflow background. 2. Can we retain the same line numbering when creating an RMA for an ATO Model? When we create the RMA all items become Standard Items and…
Oracle CRM Interview Questions Part#2
1. When processing an RMA to Oracle Receivables, will the original price be used if the item price amount has changed? You have only one option of pricing when doing an RMA: Price as of current date. 2. Does Order Management (OM) and iPayment support credit card RMA's? OM does not support credit card RMAs…
Oracle CRM Interview Questions Part#3
1. What is the difference between transaction types and order cycles ? Order cycle was used in previous releases. For release 11I, Order Management started to use Oracle Workflow to control the cycles. The name of the order cycle was replaced by transaction type. Its configuration has also changed. To see more information about it…
Oracle CRM Interview Questions Part#4
1. If Order Cycles no longer exist, how does an user associate a hold with the order life cycle? Order Cycles are replaced by Workflow. Holds are implemented much the same way as in Release 10 and 11, except they are associated with workflowactivities instead of cycle actions. 2. How does workflow handle holds? When…
Oracle CRM Interview Questions Part#5
1. How can one Remove an Item from a Hold Source? There is an item that was previously setup in the Order Management Release 11i application to go "on hold" every time an order is entered for that item. Now, it was decided that this item should no longer go on hold. How can the…
Oracle CRM Interview Questions Part#6
1. Can I do mass reservations in 11i? Yes in OM Family Pack H or higher; the Reserve Orders concurrent program was introduced in OM Family Pack H. Please review the Oracle Order Management User's Guide (for 11.5.8 of the product or higher) to get more detail. 2. What is new for ATP and scheduling…
Oracle CRM Interview Questions Part#7
1. Will I be able to switch between the Arrival Date and Shipment Date as the basis for ATP? Yes, this will normally default from the customer, but the you can override this on the order line. 2. If a customer requests that an order is delivered by a specific date, as opposed to shipped…
Oracle CRM Interview Questions Part#8
1. Can I keep the Schedule Date from changing when I make certain changes to the sales order such as Freight Carrier, Ship Method, etc.? This has been implemented in 11.5.10 11i10 provides the a scheduling tab as part of OM System Parameters. This allows users scheduling flexibility for 5 areas: manual scheduling with the…
Oracle CRM Interview Questions Part#9
1. How many instances can be created in lli, what is the standard number of instances available as default.? 2.What are the modules you are exposed to? 3.Tell me the typical business flow of service contracts 4.Typical business flow of field service from customer perspective 5.How is service contract is integrated with field service 6.what…
Oracle CRM Interview Questions Part#10
1.what are service transaction types 2. major difference between key flexfield, descriptive flexfield 3.what are the components of CRM Foundation, give the functionality of each component 4. what is the difference between segment and context 5.what is account centric and site centric instances 6.can i create a service contract for a install base item 7.how…
Oracle CRM Interview Questions Part#11
1.questions about your previous organizations, reasons for leaving 2.what is trading community architecture, what are the various responsibilities associated with this module 3.what are the process flows of sales online, explain in depth 4.what is full life cylcle implementation explain the 11 stages of full life cycle implementation indepth 5.How can you auto generate a…
Harvest Solutions – CRM Provider
Ownership: Private Founded: 2001 Headquarters: Waltham, MA Software Type: Hosted and On-Premise Harvest Review / Key Strengths The Expertise to Create Successful Outcomes - Our knowledgeable staff has many years of experience in the CRM industry. Business Analytics to Draw Action from Data. CRM & SFA Learning Center - Our CRM and SFA Learning Center…
Dynatecon Solutions 