Microsoft is rolling out its CRM Online service globally and offering financial incentives to users who switch over Microsoft announced last week that it's Dynamics CRM Online software is now available in 40 markets around the world, bringing it in closer competition with Salesforce.com and Oracle's CRM on Demand. In hopes of poaching customers from…
Category: Oracle
Oracle Takes Aim at Salesforce.com
Salesforce.com (NYSE: CRM) has been a dominant force in the sales force automation and CRM markets, thanks to the company's early embrace of the cloud. Oracle (NASDAQ: ORCL) hopes to halt that momentum. At this week's Oracle OpenWorld conference in San Francisco, Oracle CEO Larry Ellison saved some of his most pointed comments for Salesforce.com.…
Oracle vs. Salesforce – CRM of Choice
Customer Relationship Management – many working in business nowadays are aware of the tools available to electronically maintain and track client relationships. The big names in this space are Oracle and Salesforce. But, there are others providing viable, scalable CRM solutions as well. Salesforce.com is arguably the textbook model for Software as a Service (SaaS)…
Comparing Costs: Microsoft CRM Dynamics, Salesforce and Oracle
CRM vendors were offering free migrations from CRM-X to CRM-Y. It was also a war on trying to lure customers to switch. We are even seeing try-before-you-buy sales pitches with free trials anywhere from 30 to 90 days. The biggest fear among companies are the unexpected hidden limitations that pop up later in the implementation…
Questions to ask when evaluating an Oracle solution
What does a typical Oracle implementation or support team look like? How many administrators are recommended? How many developers? How many support personnel? Does your proposal include the use of an Oracle Accelerator for streamlined implementation? What specifics actually govern this offer? Will I have to conform my business to match Oracle's ideas of how…
Compare Oracle Applications with Microsoft Dynamics
Three reasons to select Microsoft Dynamics over Oracle (Microsoft's view) Making the decision to implement a new business management system is a process that requires research and foresight. Here are three top reasons why businesses have selected Microsoft Dynamics over Oracle applications, including PeopleSoft, JD Edwards, and E-Business Suite solutions. Microsoft Dynamics can scale with…
Oracle CRM Interview Questions Part#1
1. How can I run the RMA interface in Order management? You cannot run the RMA Interface manually. It is an API, therefore, done in the workflow background. 2. Can we retain the same line numbering when creating an RMA for an ATO Model? When we create the RMA all items become Standard Items and…
Oracle CRM Interview Questions Part#2
1. When processing an RMA to Oracle Receivables, will the original price be used if the item price amount has changed? You have only one option of pricing when doing an RMA: Price as of current date. 2. Does Order Management (OM) and iPayment support credit card RMA's? OM does not support credit card RMAs…
Oracle CRM Interview Questions Part#3
1. What is the difference between transaction types and order cycles ? Order cycle was used in previous releases. For release 11I, Order Management started to use Oracle Workflow to control the cycles. The name of the order cycle was replaced by transaction type. Its configuration has also changed. To see more information about it…
Oracle CRM Interview Questions Part#4
1. If Order Cycles no longer exist, how does an user associate a hold with the order life cycle? Order Cycles are replaced by Workflow. Holds are implemented much the same way as in Release 10 and 11, except they are associated with workflowactivities instead of cycle actions. 2. How does workflow handle holds? When…
Oracle CRM Interview Questions Part#5
1. How can one Remove an Item from a Hold Source? There is an item that was previously setup in the Order Management Release 11i application to go "on hold" every time an order is entered for that item. Now, it was decided that this item should no longer go on hold. How can the…
Oracle CRM Interview Questions Part#6
1. Can I do mass reservations in 11i? Yes in OM Family Pack H or higher; the Reserve Orders concurrent program was introduced in OM Family Pack H. Please review the Oracle Order Management User's Guide (for 11.5.8 of the product or higher) to get more detail. 2. What is new for ATP and scheduling…
Oracle CRM Interview Questions Part#7
1. Will I be able to switch between the Arrival Date and Shipment Date as the basis for ATP? Yes, this will normally default from the customer, but the you can override this on the order line. 2. If a customer requests that an order is delivered by a specific date, as opposed to shipped…
Oracle CRM Interview Questions Part#8
1. Can I keep the Schedule Date from changing when I make certain changes to the sales order such as Freight Carrier, Ship Method, etc.? This has been implemented in 11.5.10 11i10 provides the a scheduling tab as part of OM System Parameters. This allows users scheduling flexibility for 5 areas: manual scheduling with the…
Oracle CRM Interview Questions Part#9
1. How many instances can be created in lli, what is the standard number of instances available as default.? 2.What are the modules you are exposed to? 3.Tell me the typical business flow of service contracts 4.Typical business flow of field service from customer perspective 5.How is service contract is integrated with field service 6.what…
Oracle CRM Interview Questions Part#10
1.what are service transaction types 2. major difference between key flexfield, descriptive flexfield 3.what are the components of CRM Foundation, give the functionality of each component 4. what is the difference between segment and context 5.what is account centric and site centric instances 6.can i create a service contract for a install base item 7.how…
Oracle CRM Interview Questions Part#11
1.questions about your previous organizations, reasons for leaving 2.what is trading community architecture, what are the various responsibilities associated with this module 3.what are the process flows of sales online, explain in depth 4.what is full life cylcle implementation explain the 11 stages of full life cycle implementation indepth 5.How can you auto generate a…
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