USD & Dynamics 365 – Cafex Live Assist – Chat Application Review

We had a new requirement to enable basic chat feature in one of the CRM implementations and we were considering few solutions for this. 'Cafex - Live Assist' is one of the chat solutions you may consider if you are in search of an independent chat solution [not part of CTI integration] to work in…

USD: How to show popup notifications in USD

As part of our new dynamics 365 project - which is for building the service module for contact center, we have several use cases to show popup notifications in USD.   Few use cases would be: Alert the agent when the customer record opens in USD - in case if there is an immediate action…