Changing parent BU removes security roles assigned to the users of that BU – Issue fixed in CRM 2015

There was a strange issue in CRM 2011 where the security roles of users part of a BU get removed when the BU's parent BU is changed. This issue seems like fixed by Microsoft in CRM 2013 RU2 and we do not see that issue in CRM 2015 either.   If you are still using…

CRM 2013 Features : Bing Map Integration

There is another cool feature in CRM 2013 - Bing Map integration. Here is the first look.   Go to the Contact form and there is a link placed near to the Address.     Clicking on this link would take us to the Bing Map< to the address entered in the address fields. This…

CRM 2013 Features : Skype Integration

Lets have a look at how Skype integration works in CRM 2013. Its a cool feature.   Lets start with the System Settings where we can configure whether calls need to be triggered via Skype or Lync.   Now, lets have a look at the Contact record with the phone number and it shows the…