Avidian Review Ownership: Private Founded: May 2002 Headquarters: Seattle, WA Software Type: On-premise Avidian Review / Key Strengths Dashboard view to give you all your information at a glance Flexible sales reporting allowing you to make better business decisions Generate custom reports Easy to use Contact and Opportunity Management Track all your sales activities in…
BLOG
Autotask – CRM Provider
Autotask Review Ownership: Private Founded: 2001 Headquarters: East Greenbush, NY Software Type: Hosted Autotask Review / Key Strengths Autotask is built with multiple integrated modules - including service desk, project management, CRM, Contract Administration, time tracking, billing, reporting and business analytics -- that all run off the same database, and are accessible from a…
Aurum – CRM Provider
Ownership: Acquired by Baan Headquarters: Santa Clara, California Software Type: On-premise Software Price: N/A Aurum Key Strengths Aurum's technology is created to assist leading companies benefit from improved processes and productivity. Aurum is the only Customer Relationship Management vendor to offer a complete, fully integrated CRM system including opportunity and account management, an Interactive Selling…
ATG – CRM Provider
Ownership: Private Headquarters: Cambridge, MA Deliery Model: On-premise Software ATG Pricing: N/A ATG CRM Key Strengths Provider of eCommerce and eService CRM solutions Offers a full suite of customer service and eService applications, optimized to facilitate the online sales experience for customers. Robust knowledgebase and the scalable email response product, ATG CRM Features: Customer Experience…
Astea – CRM Provider
Ownership: Public (NASDAQ: ATEA) Founded: 1979 Headquarters: Horsham, PA Software Type: On-premise Software Astea Pricing: N/A Astea CRM Review / Key Strengths Provider of Service Lifecycle Management solutions for companies that market, sell, service and support equipment Extend traditional Customer Relationship Management (CRM) to encompass supply chain and logistics functionality, all honed to service-oriented businesses…
Ardexus – CRM Provider
Ownership: Private Headquarters: Mississauga, Ontario, Canada Software Type: On-premise Software Ardexus Pricing: Not Published Ardexus Key Strengths Winner of ISM'S Top 15 CRM Award CRM solution is targeted at mid-market companies Full-function CRM suite with modules supporting Sales, Marketing , and Service fucntions. Integrates sales methodology with SFA and that supports the full customer lifecycle…
Aprimo – CRM Provider
Ownership: Private Headquarters: Indianapolis, Indiana Software Type: On-premise Software Aprimo Pricing: Not Published Aprimo CRM Review/ Key Strengths Aprimo's suite of CRM products encompasses the technology spectrum of Marketing Resource Management and Campaign Management software. Pure play specialist in marketing automation Aprimo CRM Marketing Products: Marcom & Production Management Fulfillment & Delivery Management Planning &…
Aplicor – CRM Provider
Aplicor Review Ownership: Private Founded: 1999 Headquarters: Boca Raton, Florida Software Type: Hosted Aplicor Pricing: $89.00 per user per month Aplicor CRM Review / Key Strengths Focused on serving mid-market and large organizations On-demand CRM suite including sales, marketing, service and partner relationship management (PRM) On-demand ERP suite includes…
Amodat – CRM Provider
Ownership: Private Founded: 2001 Headquarters: Rishon Lezion, Israel Software Type: On-premise Pricing: N/A Amodat Technologies CRM Review / Key Strengths Amodat Mobile CRM extends the power of an organization’s CRM to the field, directing efforts better, finding the most profitable opportunities and maximizing one’s investment. Amodat Mobile CRM is the exciting lead and contact management…
Amdocs – CRM Provider
Ownership: Public (NYSE: DOX) Headquarters: Chesterfield, MO Founded: 1982 Software Type: On-premise Software Amdocs Pricing: Not Published Amdocs CRM Review / Key Strengths Extensive customization capability Out-of-box Integration with ERP systems Focus on serving mid-size companies Affordability Amdocs Products: Marketing Sales Ordering Billing Mediation Support Customer Satisfaction Customer Interaction Content Revenue Management Service Fulfillment Customer…
ADAPT – CRM Provider
Ownership: Private Founded: 1993 Headquarters: Costa Mesa, California Customers: 1,200 Software Type: On-premise Software ADAPTcrm Pricing: Starting at $1,000 to $1,500 per user license ADAPTcrm Review / Key Strengths Offers pre-built, real-time integration for many popular small to mid-range accounting/ERP systems, including those from ACCPAC, Best (MAS 90, MAS 200, Platinum for Windows, BatchMaster), Microsoft…
ACT! – CRM Provider
Ownership:Public Headquarters: Scottsdale, AZ Software Type: On-premise Software ACT Pricing: $199/user ACT! Review / Key Strengths The most popular contact management software for small business Great for small business who needs a simple to use contact and customer management software ACT is attractively priced and affordable for small business Integrates with the tools you use…
Achiever Software – CRM Provider
Ownership: Private Founded: 1992 Headquarters: Birmingham, UK Software Type: On-premise Pricing: Varies Achiever Software CRM Review / Key Strengths Achiever Software exclusively designs, develops and implements highly customizable Corporate Information Management and CRM solutions. The company’s award winning, process driven technology is used by hundreds of organizations across many different sectors, each with their own…
ACCPAC – CRM Provider
Ownership: Acquired by Best Software Headquarters: Pleasanton, California Software Type: Hosted and On-premise Software ACCPAC Pricing: Per user costs start at $995 ACCPAC CRM Review / Key Strengths Accpac's end-to-end product line includes applications for accounting, CRM, human resources, warehouse management, manufacturing and point-of-sale. ACCPAC CRM is already integrated with the other ACCPAC software solutions.…
Access Commerce – CRM Provider
Ownership: Public (Euronext: 7424) Founded: 1987 Headquarters: Toulouse, France and Chicago, IL Software Type: SaaS or On-premise Pricing: N/A Access Commerce CRM Review / Key Strengths Enables companies to deploy Guided Selling tools across all sales channels, and particularly on the Internet: Enables the deployment of guided selling, configurator and pricing tools to support multichannel…
Oracle CRM Interview Questions Part#1
1. How can I run the RMA interface in Order management? You cannot run the RMA Interface manually. It is an API, therefore, done in the workflow background. 2. Can we retain the same line numbering when creating an RMA for an ATO Model? When we create the RMA all items become Standard Items and…
Oracle CRM Interview Questions Part#2
1. When processing an RMA to Oracle Receivables, will the original price be used if the item price amount has changed? You have only one option of pricing when doing an RMA: Price as of current date. 2. Does Order Management (OM) and iPayment support credit card RMA's? OM does not support credit card RMAs…
Oracle CRM Interview Questions Part#3
1. What is the difference between transaction types and order cycles ? Order cycle was used in previous releases. For release 11I, Order Management started to use Oracle Workflow to control the cycles. The name of the order cycle was replaced by transaction type. Its configuration has also changed. To see more information about it…
Oracle CRM Interview Questions Part#4
1. If Order Cycles no longer exist, how does an user associate a hold with the order life cycle? Order Cycles are replaced by Workflow. Holds are implemented much the same way as in Release 10 and 11, except they are associated with workflowactivities instead of cycle actions. 2. How does workflow handle holds? When…
Oracle CRM Interview Questions Part#5
1. How can one Remove an Item from a Hold Source? There is an item that was previously setup in the Order Management Release 11i application to go "on hold" every time an order is entered for that item. Now, it was decided that this item should no longer go on hold. How can the…
Dynatecon Solutions 